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Terms of Service

Version 1.4, September 25, 2026.

Welcome to thinqOS. These Terms of Service ("Terms") are a binding agreement between you and DeMers IT Inc. operating as AI4Outcomes, a corporation incorporated under the laws of Ontario, Canada (Ontario Corporation Number 002404152), with its registered office at 99 Prince Edward Drive South, Etobicoke, Ontario, Canada M8Y 3V8 ("we", "us", "our"). They govern your use of the thinqOS platform. By creating an account or using thinqOS, you agree to these Terms.

1. Eligibility

You must be at least 18 years old to create an account. By using the platform, you represent that you meet this requirement. thinqOS stores Mind data, including beliefs, goals, and relationships, and is not intended for minors.

1.1 Early Access and Service Stability

thinqOS is in private preview and under active development. It is not a finished, production-hardened product, and you should not treat it as one. You should expect service interruptions and downtime, sometimes without notice; bugs, incorrect behaviour, and features that change or are removed; and loss or corruption of data, including Mind data, conversations, and uploaded documents.

We take reasonable care with your data and we run backups, but we do not guarantee that your data will be preserved, and we cannot promise recovery if it is lost. Do not rely on thinqOS as the only copy of anything you cannot afford to lose. You can export your Mind at any time from your account settings, and we encourage you to keep your own copies of anything important.

We will tell you about significant incidents affecting your data, and we would rather set this expectation plainly now than have you discover it during an outage.

2. Your Account

You are responsible for all activity under your account, and there is one person per account. Authentication is handled by Clerk. You may not share your credentials or let anyone else access your account. If you believe your account has been compromised, contact us at [email protected]. This responsibility does not extend to actions taken by thinqOS personnel during an authorized impersonation session, as described in Section 2.1.

2.1 Staff Access and Account Impersonation

thinqOS is in early-stage development. Authorized thinqOS personnel may access your account data, including your Mind data, conversation history, and uploaded documents, for the following purposes: providing support, diagnosing and resolving technical issues, maintaining platform security, and improving service quality and functionality.

For debugging and support purposes, authorized personnel may use an impersonation mechanism that allows them to view and interact with your account environment. Every such session is recorded in an internal audit log. You will not necessarily be notified before or during an impersonation session, as the practice is reactive to operational needs.

Access is restricted to named thinqOS personnel with a legitimate operational need. We do not use your data to train third-party AI models. We do not share your data with advertisers. For more detail on how we handle human access to your data, see our Privacy Policy.

Apart from the sub-processors listed in Section 5 of our Privacy Policy, which process your content on our instructions, and the services you connect yourself, which receive it only when you or your agents use that connection, we do not send your content outside our company, and we do not disclose it to third parties except where the law requires it. Because this access exists today, our honest guidance is to treat what you put into thinqOS as something a small number of people at our company could potentially see, and to keep out anything that would be a real problem for someone here to read. We are building the technical controls that will remove this access entirely. See the Privacy Policy for the detail.

You are not responsible for actions taken by thinqOS personnel during an authorized impersonation session.

3. Your Mind

You own your Mind and everything you create on the platform. thinqOS holds a limited, operational license to store, process, and surface your Mind back to you across sessions, models, and tools. This license extends to access by authorized thinqOS personnel for the purposes described in Section 2.1 (Staff Access and Account Impersonation) and in our Privacy Policy. We do not use your Mind data to train third-party models. You can export or delete your mind graph at any time from your account settings.

4. Third-Party AI Models

thinqOS routes requests to large language model providers (Anthropic, OpenAI, Google, and others), chosen by you through bring-your-own-key configuration or by the platform. Your prompts and conversation context may be transmitted to those providers, subject to their respective privacy policies. AI output can be inaccurate, incomplete, biased, or out of date, and is generated by third-party models, not authored by thinqOS. It is not professional advice, whether legal, medical, financial, or otherwise, and you should not rely on it for high-stakes decisions without independent verification. thinqOS is not responsible for the accuracy or appropriateness of AI-generated content. You are responsible for reviewing it and deciding what to act on.

5. Acceptable Use

You may not use thinqOS to:

• attempt to extract another user's Mind data;
• reverse-engineer the cognitive substrate to identify individual users;
• target, harass, discriminate against, or impersonate others;
• generate or distribute child sexual abuse material, or sexualize minors;
• create non-consensual intimate imagery or sexual deepfakes of real people;
• create malware, or attempt to breach security or access controls;
• violate export-control or sanctions laws;
• store special-category personal data in your Mind, including health or medical information, biometric or genetic data, political opinions, religious or philosophical beliefs, trade-union membership, or data about sex life or sexual orientation. thinqOS is not designed to hold this category of data, and staff may access Mind content for the support and debugging purposes described in Section 2.1;
• generate content that violates applicable law, including hate-speech, privacy, and consumer-protection law;
• use the platform in any way that violates the usage policies of the underlying AI providers (Anthropic, OpenAI, Google).

6. Intellectual Property

You retain rights to the content you create on thinqOS, including your Mind data, threads, notes, and artifacts. thinqOS retains rights to the platform, the cognitive substrate, the attention engine, the product vocabulary, and all branding assets. Open-source components are governed by their respective licenses.

7. Content and Takedown

If you believe content stored or surfaced on thinqOS infringes your intellectual-property rights, send a notice to [email protected] identifying the work, the allegedly infringing material, and your contact information. We will review and, where appropriate, remove or disable access to the material, and we may terminate the accounts of repeat infringers.

8. Account Termination

You may delete your account at any time from your settings. On deletion, we begin purging your cognitive state within 30 days. Residual copies may briefly persist in encrypted backups, which are cleared on the backup cycle, and in third-party AI provider systems under their own retention policies (see the Privacy Policy). thinqOS may suspend or terminate accounts that violate these Terms. Anonymized usage logs may be retained for abuse prevention and service improvement.

9. Payments and AI Credits

9.1 Prepaid credits. The platform uses prepaid AI credits ("Credits"). Credits are a prepayment for the right to use the platform. Credits are not currency, are not a deposit account, are not a financial instrument, and have no cash value. Credits cannot be redeemed for cash. Where the platform offers it, you may send Credits you have purchased to other users or agents you are connected to, subject to Section 9.7. Credits you receive from others can only be used on the platform.

9.2 Purchase and pricing. Credits are sold in United States dollars (USD) through our checkout provider, Stripe. Prices are stated in USD at the time of purchase and exclude applicable taxes unless stated otherwise. Your bank may apply its own currency conversion fees.

9.3 No refunds; no expiry. Credits are non-refundable, are not redeemable or exchangeable for cash or credit of any kind, and do not expire. An unused balance remains in your account for as long as your account remains active. If we terminate your account for a reason other than your breach of these Terms, or if we discontinue the platform, we will refund the unused portion of your purchased Credits on a pro-rata basis. Nothing in this section limits any refund right that applicable law, including Canadian consumer-protection law, grants you and that cannot be waived.

9.4 Erroneous charges. If you believe a charge was made in error, contact us at [email protected] within 60 days of the charge. If we confirm the charge was erroneous, we will correct it by refund or by adjusting your Credit balance, at our choice.

9.5 Taxes. We are registered for GST/HST purposes in Canada (GST/HST number 829763374 RT0001). Where required by the place-of-supply rules, Canadian GST or HST is charged on purchases of Credits, based on your billing location, and added to the purchase price. Prices are otherwise stated exclusive of all taxes. You are responsible for any taxes other than Canadian GST/HST that apply in your jurisdiction.

9.6 Geographic limitation. The platform is not offered to consumers located in the European Union or the United Kingdom. By purchasing Credits you represent that you are not located in the EU or the UK, and we may refuse, cancel, or block transactions from those jurisdictions.

9.7 Sending credits to others. Where the platform offers it, you may send Credits from your wallet to a person or agent you are connected to on the platform. The following rules apply:

• Only Credits you purchased can be sent to others. Subscription Credits, free trial Credits, and Credits granted by us cannot be sent to others.
• Sending Credits to another person is a gift between users. It is not a payment service, and we are not a money services business, money transmitter, bank, or payment processor.
• You can only send Credits from your own wallet. Nobody, including agents and API keys, can send Credits on your behalf except by using your signed-in session.
• Transfers are subject to limits, which may include per-transfer, daily, and account-age limits, waiting periods for new connections, re-authentication, and holds on recently card-funded Credits. Limits are set by us, may change over time, and may change without individual notice to you.
• Once you send Credits, the transfer cannot be undone by you or by the recipient. We may reverse a transfer, freeze transfers, or investigate a transfer where we have reason to believe it was unauthorized, fraudulent, mistaken, or in breach of these Terms, and a reversal is limited to the Credits the recipient still holds.
• Both the sender and the recipient are notified of each transfer. If you believe a transfer was not made by you, you can report it in the product, which will pause your ability to send Credits to others until we review it.
• Credits received from others cannot be redeemed for cash. Only creator earnings, as described in the platform's creator terms, can be paid out, subject to our approval.

10. Disclaimers and Limitation of Liability

The platform is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or uninterrupted availability, to the maximum extent permitted by law. To the extent permitted by law, thinqOS is not liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost data. Our total aggregate liability for any claim is limited to the greater of (a) the amount you paid us for the service in the 12 months before the claim, or (b) CAD $100. None of these limits apply to liability for gross negligence, willful misconduct, or fraud, or to implied warranties or statutory rights that cannot be excluded under the Sale of Goods Act (Ontario), the Consumer Protection Act, 2002 (Ontario), or other applicable Canadian consumer-protection law.

11. Indemnity

You agree to indemnify and hold harmless thinqOS, AI4Outcomes, and DeMers IT Inc. from any third-party claim, loss, or expense, including reasonable legal fees, arising from content you upload or store, your use of the platform, or your breach of these Terms or applicable law. This does not apply to the extent a claim arises from our own gross negligence or willful misconduct.

12. Dispute Resolution

These Terms are governed by the laws of Ontario, Canada, and the federal laws of Canada applicable therein. Disputes will be resolved in the courts of Ontario, Canada. You retain the right to participate in class proceedings under the Class Proceedings Act (Ontario).

13. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. You and thinqOS agree to the exclusive jurisdiction of the courts of Ontario, Canada for any dispute, subject to any non-waivable rights you have under the consumer-protection law of your place of residence. These Terms, together with the Privacy Policy, are the entire agreement between you and thinqOS regarding the platform.

14. Changes to These Terms

We may update these Terms from time to time. "Material changes" means changes to fees, data practices, retention, liability, dispute resolution, or your core rights. We will give at least 30 days' notice of material changes by email and in-product, and they require your re-acceptance before they take effect for you. For non-material changes, continued use after a 30-day notice period constitutes acceptance.

15. Contact

Questions about these Terms? Contact us at [email protected].